The highest possible
standard of experience
As company owners and guides, we set very high standards for ourselves as we believe that we achieve fulfilment and success when we provide incredible experiences to our guests.
In order to explain how we maintain consistency in providing the highest possible standard of experience on all of our tours, the following is a list of core fundamental values and attributes that we hold as our benchmark standards and our highest priorities in all aspects of our operations.
Safety
Glacier and Volcano Expeditions place safety as the highest priority at all times. Regardless of the situation, a prudent approach to the prevention of incidents is placed at the forefront of all operations on a constant basis. As a customer on a tour you will be provided with qualified guides that have been guiding since 2014 who are active members of the Icelandic search and rescue team and are part of an ongoing training programme. You will be provided with quality equipment that is necessary for the tour activities and you will be shown how to correctly use it. The weather and natural conditions will be monitored before and during the tour and all known hazards will be considered and mitigated in order to ensure a safe, comfortable and happy experience.
Comfort
We prioritize the physical and mental well-being of our guests, ensuring their comfort is never compromised. We commence our wilderness tours only when both guides and guests are fully prepared for the conditions and activities. Throughout the tour in Iceland's often challenging wilderness, our guides continuously monitor all participants to maintain the highest levels of comfort. This commitment significantly reduces the risk of incidents, providing guests with an exceptional standard of guiding service.
Having fun!
Smiles, laughter and memorable experiences are all part of holiday adventures which is why we always strive to keep everyone happy on their visit with us into Vatnajökull National Park! Aside from fulfilling our obligations to the other core values listed here, we believe that it is important that we enjoy ourselves and ensure our guests are enjoying themselves. As we are a small company with a simple structure we have the knowledge, experience and ability to fulfil a wide variety of expectations and enjoy ourselves in the wilderness.
Environmental sustainability
Glacier and Volcano Expeditions is owned and operated by passionate outdoor and environmental enthusiasts who have a deep connection to the natural world that surrounds them. The operations that Glacier and Volcano Expeditions undertake have been intentionally constructed to pose an absolute minimal effect to the natural environment . You can read more about this in our environmental policy.
Customer satisfaction and information
Customer satisfaction and clear communication are fundamental to our operations. From initial consultation to the end of your tour, we ensure guests are well-informed and prepared for every aspect of their adventure.
Quality
We pride ourselves on providing tours of the highest standard. Our experienced guides, flexible decision-making, and careful monitoring of conditions ensure a top-quality experience in the most suitable locations.
Personalised experiences
Glacier and Volcano Expeditions is a small family run company, owned and operated by the very guides that will lead you into the wilderness when you join them here in Iceland. The safety and quality control of the tours is directly in the hands of the company owners and you are guaranteed a personalised experience when you join a tour in Vatnajökull National Park.
Glacier and Volcano Expeditions provides personalised guiding services by limiting the client to guide ratio down to a maximum of 8:1 on all tours which allows us to cater to our guests personal style of adventure and provide them with a guiding service to suit them individually.